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FAQs

REGISTRATION QUESTIONS

How are the divisions determined?
Divisions are determined by the Tournament Director after all rosters are complete.  Player information such as age, experience, and skill level is used to determine the overall strength of a team.  Teams are then placed in divisions with other teams of similar strength.  We do not classify teams by letter (A, B, C, etc.) as many times, teams have a mix of players on their roster.  Therefore, our divisions are labeled Black, Red, White, Gray and Silver, with Black being the highest and so forth.  These designations are relative to the teams competing in each individual tournament.


What is your refund policy?
In the event that you cannot attend a tournament you have already paid for, you can choose to donate the amount of the tournament fee to the beneficiary of that tournament, or we can refund your money.  We can only refund your money up to 60 days after receiving your payment.  If you are requesting a refund more than 60 days after submitting payment, we can only offer a credit.  

Credits are not transferrable to another player.  Players receiving a credit will only be able to use this credit in the current or following tournament season.  Credits can be used for any tournament within this time period.

No credits or refunds will be given after the registration deadline.  To request a refund or credit, please conact us.

EXCEPTIONS: 

  • Teams must have a minimum of 10 paid players and 1 paid goaltender prior to the registration deadline to qualify.  Teams that do not reach this minimum prior to the registration deadline will be removed from the tournament with a full refund.  If a player is still interested in playing in the tournament, we will try to connect them with an existing team of equal ability that is short players.
  • In the rare instance we do not have enough teams to create a division, teams registered in that division will have the opportunity to move into another division at a higher level (if there is room) or receive a full refund.
     

When can I expect the refund to be credited back to my account?

  • When you request a refund, we will credit the full amount back to the card you used to register so long as the refund was requested within 60 days of the initial player registration and prior to the registration deadline.
  • The HFMS staff will notify you when your refund is on its way. Please allow up to 72 hours for a response.
  • Once a refund has been processed, it can take up to 8-10 business days before you see the credit back in your account.

 

SCHEDULE QUESTIONS

When will the schedule be posted?
The schedule will be posted on the tournament listing page of our website approximately two weeks prior to the start of the tournament.  You can also access the schedule by logging in to your player account.
 

 

ROSTER QUESTIONS

Can a team have subs or part-time players on their roster?
We do not allow subs, part-time players, or last-minute additions to the roster. Teams must have a minimum of 10 registered players and 1 registered goalie prior to the registration.

Can I play for two teams?
Players can ONLY play on two teams if they are in different brackets.  For example, a woman can play on a team in the women's bracket AND a team in the Co-Ed bracket, but CANNOT play on two teams in the women's bracket.

Additionally, for players playing on two teams, we cannot guarantee there won't be any schedule conflicts and you may not be able to play all 8 games in some instances. 

What are the roster requirements to secure our team's spot in the tournament?
In order for your team to secure a spot in the tournament, you must have a minimum of 10 paid players and 1 paid goaltender prior to the registration deadline for the corresponding tournament.

What are the jersey requirements?
We prefer to have teams bring two sets of jerseys with them, but one set is fine.  The home team will wear white and the away team will wear dark.  Jerseys must have at least a number on the back, but names are not necessary.

How can I register as a free agent?
You can register as a free agent by choosing a tournament, clicking on the red "Register" button near the top-right of the page, and then choose the "Free Agent" option. Once we find a team to place you on, we will be in touch to let you know.
 
If my team is willing to accept free agents, when do they get assigned? 
Free agents are assigned to teams as spots become available. We will always ask the team captain for permission prior to moving anyone onto their roster.

 

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Still have questions? Contact Us